High Touch Consulting & Development, Inc. ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at https://hightouchconsulting.com (the "Site") or otherwise interact with us.
1. Information We Collect
We collect the following categories of information:
- Information you give us directly: When you submit our contact form, request an estimate, call us, or email us, we collect your name, phone number, email address, project city, type of service requested, and any project details you provide.
- Automatically collected information: When you visit the Site, our analytics tools (described below) automatically collect information such as your IP address, browser type and version, device type, operating system, referring URLs, pages visited, time spent on pages, and the date and time of your visit.
- Cookies and similar technologies: We use cookies and similar tracking technologies to recognize repeat visitors, remember preferences, and measure how visitors use the Site.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests for estimates
- Schedule and provide our remodeling services
- Send project updates, scheduling information, and follow-ups
- Improve our Site, services, and marketing
- Measure and analyze how visitors interact with the Site
- Comply with legal obligations and protect our rights
3. Analytics and Advertising Tools
We use the following third-party services to understand and reach our audience:
- Google Analytics 4 — measures visitor behavior on the Site. Google's privacy policy: policies.google.com/privacy. You can opt out using the Google Analytics opt-out browser add-on.
- Meta (Facebook) Pixel — measures the effectiveness of ads we run on Facebook and Instagram. Meta's privacy policy: facebook.com/policy.php. You can manage Meta ad preferences in your Facebook account settings.
- Meta Ads Tracking — used to show relevant advertisements to past visitors and measure ad performance.
4. How We Share Information
We do not sell your personal information. We share information only in the following limited circumstances:
- Service providers: with vendors who help us operate the business (hosting, email, analytics, advertising, project management) and who are obligated to protect your information.
- Trade partners and subcontractors: with electricians, plumbers, designers, suppliers, and other trade professionals working on your project, only as needed to complete the work.
- Legal compliance: when required by law, subpoena, court order, or to protect our legal rights.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
5. Data Retention
We retain your information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Estimate requests and lead information are typically retained for up to 7 years for business and tax recordkeeping.
6. Your California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what categories of personal information we collect about you
- Request access to or a copy of the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information (subject to legal exceptions)
- Opt out of the sale or sharing of your personal information (we do not sell personal information)
- Not receive discriminatory treatment for exercising your rights
To exercise any of these rights, contact us at hightouchconsultinginc@gmail.com.
7. Cookies
You can disable cookies in your browser settings. Disabling cookies may affect some Site functionality. Most browsers also allow you to send a "Do Not Track" signal; we currently treat all visitors the same regardless of this signal.
8. Security
We use commercially reasonable safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site after any update constitutes acceptance of the revised Policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
High Touch Consulting & Development, Inc.
303 Twin Dolphin Drive
Redwood City, CA 94065
Email: hightouchconsultinginc@gmail.com
Phone: (844) 403-2911